Privacy Policy

1. Introduction

Momendia LLC (doing business as "Momendia Group," "we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us in connection with our 10DLC SMS marketing and business messaging services.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number, business address)
• Business information (company name, industry, role/title)
• Account information (username, password, billing details)
• Communication preferences and consent records
• Marketing and messaging requirements and preferences

2.2 SMS and Messaging Data

In connection with our 10DLC services, we may collect:

• Phone numbers of message recipients (provided by you)
• Message content and delivery information
• Opt-in and opt-out records
• Campaign performance data and analytics
• Compliance and consent documentation

2.3 Technical Information

We automatically collect certain technical information, including:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide 10DLC SMS messaging and business communication services
• Process and manage your account and service requests
• Register your brand and campaigns with carriers and The Campaign Registry
• Monitor message delivery and campaign performance
• Provide customer support and technical assistance

3.2 Legal Compliance

• Ensure TCPA, CAN-SPAM, and other regulatory compliance
• Maintain required opt-in and consent records
• Process opt-out requests and maintain suppression lists
• Conduct compliance audits and reporting

3.3 Business Operations

• Communicate with you about our services
• Process billing and payments
• Improve our services and develop new features
• Conduct research and analytics

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in delivering our services, including:

• Telecommunications carriers and messaging providers
• The Campaign Registry and other compliance organizations
• Cloud hosting and data storage providers
• Payment processors and billing services
• Analytics and customer support platforms

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Respond to claims of illegal activity

4.3 Third-Party Sharing

We do not sell, rent, or share your SMS opt-in information with third parties for their marketing purposes. Your phone number and SMS consent information is kept strictly confidential and used only for delivering our services to you.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. SMS Messaging and Consent

5.1 Opt-In Requirements

We require express written consent before sending SMS messages on behalf of our clients. This includes:

• Clear disclosure of message frequency and content
• Information about message and data rates
• Instructions for opting out
• Your privacy policy and terms of service

5.2 Message Frequency and Fees

You may receive up to 3 SMS messages per week. Standard message and data rates may apply as determined by your carrier. Message frequency may vary based on your interaction with our services and the campaigns you've opted into.

5.3 Opt-Out and Support

You may opt out of SMS messages at any time by:

• Replying "STOP" to any message
• Contacting us directly at momendiacorp@gmail.com
• Calling us at (561) 352-4819

We process opt-out requests within 24 hours and maintain permanent suppression records. For customer support regarding your SMS preferences, contact us using any of the methods above.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security audits and monitoring
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and analytics

SMS consent and opt-out records are maintained for at least 4 years as required by TCPA regulations.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Correction

You may request access to your personal information and ask us to correct inaccuracies.

8.2 Deletion

You may request deletion of your personal information, subject to legal and regulatory requirements.

8.3 Communication Preferences

You can update your communication preferences or opt out of marketing communications at any time.

To exercise these rights, contact us at momendiacorp@gmail.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience
• Provide targeted content and advertising

You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Providing notice through our services

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us: